Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards


♥ We accept Paypal, credit card (processed by Paypal), checks, and money orders. If you are interested in paying for your purchase with check or money order, please contact me for further instructions

♥ Lay-Away Plan/Payment Plan
We offer payment plans from 2 to 5 installments. After the first payment, each payment will be $5 extra to cover extra fee. We will start to process your order upon first payment. And we will ship your order out after your final payment has cleared or when your order is ready. * However, please be advised that these type of orders are non-refundable.

5.3%% tax will be added for VA residents only.


♥ Once an order is submitted it begins processing as quickly as possible. Orders processing time is between 3 days to 2 weeks given the handmade nature of the product, both domestic and international. Custom orders may take longer -- I will give you an estimated shipping time if longer than 10 business days.

♥ All orders will be shipped to the address filed with "ETSY" when completing your order, NOT Paypal or your credit card billing address.


- Orders up to $99.99 will be shipped via insured First Class Mail 3-5 business days with a tracking number for $6.00 with options for shipping upgrades.
- Orders from $100+ will be shipped via insured Priority Mail 1-3 business days with a tracking number, and with a signature requirement for the item above $500.

- Orders up to $100 will be shipped via insured First Class International Mail for $16.00 and $14 for Canada. Packages typically arrive in 2-3 weeks for most foreign countries, although it may vary in some countries. The worst case is 40 days. The delays are not unusual. Options for shipping upgrades are available during checkout. ​
- Orders from $100 will be shipped via insured Int'l Priority for $35 ($25 for Canada and $45 for Australia). Packages typically arrive in 6-12 business days; however, delays are not unusual. 

* Processing times are not included in these estimated time frames. *

***NOTE to INTERNATIONAL CUSTOMERS - Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse these for additional shipping charges. Please include your phone number during checkout in case Customs needs to contact you.


Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Returns & Refunds

We accept returns, exchanges, and cancellations. If for any reason, you are not completely satisfied with your order, you may return it for a full refund or exchange. Please let me know within 7 days after receiving the item. You must ship the item back within 14 days of delivery.

♥ A re-stocking fee of 15% will be applied to all jewelry returns.
♥ Cancellation: You can request a cancellation within 24 hours of purchase
♥ Exchanges: You will be responsible for paying the difference and shipping cost.
♥ Refunds: Shipping and handling fee on all returned items are non-refundable.
♥ Exchanges & Refunds: All merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Emi Jewelry will not be accepted.
♥ PayPal Returns: PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
♥ Custom or personalized orders are final and not returnable unless there has been some error on my part or the piece is faulty.


Repair & Warranty

Craftsmanship Warranty

We want you to enjoy your Emi Conner Jewelry for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.
► 30-day warranty on all items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Emi Conner Jewelry. Any work performed by a jeweler other than ECJ automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.
- Some examples of common jewelry issues that would NOT be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
►THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

Stone Warranty

We will replace melee diamonds within the first 3 months (2mm and smaller) free of charge. Center stones are not under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.  

✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.


Q: Where do you source your gems & diamonds?
A: Most of our diamonds are of Canadian origin and they are conflict-free. Canadian diamonds are mined to the highest environmental standards in the world.  We use natural gems unless otherwise noted in the item description. We try our best to source natural gems that are from reputable dealers who adhere to strict laws and regulations regarding what countries their gems are sourced.

Q: What is your lead time?
A: Every piece is handmade to order and will take at least 1 week or some pieces will take between 2-3 weeks to complete from when your order was confirmed. For rush orders, please contact us and I’ll do our best to oblige.

Q: What is 14K Gold Filled?
A: 14k gold filled is not to be confused with gold plate and has much more value. Gold filled jewelry is made with an incredibly thick layer of solid 14k gold permanently bonded onto base metal with heat and pressure. It contains 100 times more real gold than jewelry that is plated - which is just a thin film that will in time wear off. It is extremely durable and highly tarnish resistant. It’s a beautiful and affordable alternative to solid 14k gold and is perfect for those with sensitive skin. It can last a lifetime if well cared for.

{ h a n d m a d e . q u a l i t y }
Due to the nature of handmade jewelry and the unique, natural origin of stones, slight variations in overtone and quality may occur. These characteristics enhance the beauty of the product and these variations from one to piece to another are what make them special and truly One of a Kind. Each piece of jewelry in my shop is handmade and therefore unique - no two are ever going to be exactly alike.

{ Etsy . e t t i q u e t t }
I would very much appreciate the opportunity to provide you with great customer service and remedy any problem with your order. As I'm sure you would appreciate the same professional courtesy and respect. So please keep in mind that Etsy is an artist based community and it is poor ETSY manners to leave a negative review before communicating with your seller. Please contact me prior to leaving any unsatisfied feedback.

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